MOST FREQUENT QUESTIONS AND ANSWERS
No. There are no contracts to sign. We are happy to earn your business each time we clean.
Because the dynamics of every home can be different, we personalize your estimate through a free consultation either over the phone or by a home visit. Prices are quoted by the job with the first clean usually taking longer with shorter maintenance cleans to follow. We recommend scheduling bi-monthly visits for best results.
Depending on your cleaning needs and other factors, the cost for cleaning service varies. We identify the best for your needs and your budget. These are some of the factors we consider when we create your personalized quote:
- Square footage of your home and number of rooms
- Type of flooring in your house
- Special surfaces that require unique attention
- The condition of your home
- Number of people and pets residing in your home
Some customers prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you. If you won’t be there, we just need a way to get in and we can lock up and/or leave the key wherever you like.
*If you don’t see your area listed, please reach out as we are always adding towns to our service area.
We leave this up to you, whatever you feel most comfortable with. 1. You may give us a key. 2. You can leave a key under the door mat on the day of cleaning. 3. You can give us the code to the garage. 4. You can leave the door unlocked the day of cleaning.
Yes. We are fully insured and bonded so your home is in safe hands.
Yes, we’re proud to be a pet-friendly company. Just let us know if you have any special requests or circumstances we should be aware of.
Unless is a health related issue, we simply request that all cleaning services are cancelled or rescheduled 72 hours prior. Otherwise, a cancellation fee may be assessed.
Most of our clients leave Cash or Check at the kitchen counter but you can also use Venmo.
Your complete satisfaction is very important to us. That is why we offer a 24 hours guarantee. If for any reason you are not satisfied with your home cleaning, just simply give us a call within 24 hours of your cleaning and we will return to re-clean the areas you are dissatisfied with, at no cost to you.
It depends on the size of your home and what kind of cleaning you need. We will send between 1 – 4 cleaners.
Please keep in mind that although we offer cleaning services there are things that we just do not clean such as: blood, human/pet/animal waste, any other human/pet/animal bodily fluids, and any home in hoarding like conditions. If you are moving in/out, we do not help you pack or unpack.